NEW PRODUCTS, NEW CUSTOMERS

NEW TOYOTA

Toyota′s slogan for 2013 is “New Products, New Customers, New Toyota.”  In order to ensure that all Toyota dealers were on the same page, we developed a communication package consisting of one dialogue picture and 2 dialogue films. At the sales conference in December 2012 the strategy for 2013 was explained using a dialogue picture. With the help of the dialogue film, a visualization of the inspection of the Toyota Hybrid was provided. Toyota has begun the new year with a common understanding of its products, its new customer target groups as well as its new goals.

The Toyota salesperson is in the focus of the pictorial world. You can find any services: the car service station, the direct acceptance and the customer service. On the yard you can see the new products that are presented to the respective target group. An important element is the street, which leads from the past to the future, passes the sales conference 2012 and the salespersons building to the subordinate target in 2020.

 THE TOYOTA SALES CONFERENCE

 INDIVIDUAL SCENES AND THEIR MEANING

Crossings

The salespersons get support from the headquarters in order to simplify the paths to customers. Awards, advertisement, advertising subsides and financial support help simplifying the path.

The new Auris

Product presentations at the salesperson are meant to be an experience for the customer. Middle-aged persons, that are still felling adventurous, are the target group of the Auris. It will be also possible to get with hybrid features.

Service-coaching

Salespersons can get a TOYOTA Service-Coaching, in order to be able to give better advice to the customer. TOYOTA has build up a coaching center only for that reason in Cologne.

Target group

The commitment to one target group for a special car helps the car vendor later in consulting the customer. At TOYOTA every target group gets a matching car, regardless of whether it is a young married couple of a key service.

 THE DIALOGUE FILM "TOYOTA HYBRID-INSPECTION"

 THE DIALOGUE FILM "TOYOTA 5 YEAR-INSPECTION"

This is Ms. Kuehne from Toyota Customer Service. As a service representative she regularly checks which customers do not react to the customer feed- back letter. Since Mr. Kaiser has not registered his new Hybrid yet, she calls him up and fi xes an appointment.

Thanks to this reminder, Mr. Kaiser can be found at the dealership. As the inspection of his Hybrid is carried out, he relaxes in the customer lounge with coffee and a video …

This is Mr. Dietrich.  Mr. Dietrich works in the Toyota Delivery Department.  As a service advisor, he has direct contact with the customer.  He knows well that good preparation is the key to a successful customer meeting and so takes a look at his schedule. Ah! Tomorrow at 9 the family Koenig is coming by for an inspection.

During their last visit, it was noted that the brake pads would last until the next inspection.  Now they must be replaced! They are already 5 years old. The best would be to take the brake pads from our Optifit program …