KUNDENSTATEMENTS

Nadine Schneider, Senior Manager Business Development Sales, Tchibo

“Our goal was to illustrate the strategic subject “cross channel” for our distribution-, office- and field staff in the consumer goods and retail sector as clear as possible. With the help of a dialogue film the abstract subject and its ideas and possibilities were communicated boldly and in a playful and humorous manner, while informing the employees what to expect in the near future. Also working together with the Dialogbild-team was great: we approached the subject quickly and uncomplicated and were able to meet our tight schedules.“

Jürgen Heese, Head of Corporate Policy 
AOK North East

“The principles for our managers were presented at a conference in Autumn 2011. Prior to this several intensive discussions on the topic of leadership took place. The result of this process is the dialogue picture. It allows the participant to become engaged in fruitful discussions on the topic in a way that is enjoyable. The dialogue picture is fun and can be re-used again and again. For us as a customer service enterprise this is especially important and mission critical.”

Ursula Schulze, Group Head of Training and Development, 
Cabin Crews Frankfurt,
Deutsche Lufthansa AG

“The dialogue picture enables us to initiate different scenes with cabin crew personnel and have dialogues about their actions onboard. The crews can easily put themselves into the scenes. Seeing and recognizing the scenes is a basis for a common understanding. Beyond that stories and examples are developed from their own onboard lives.”

Christiane Gerstlauer, Project Leader for Internal Corporate Communication
 HUK-Coburg Insurance Group

“Our project developed an extensive package of measures for improving internal communication. In order to present our concept in detail to all staff, we deliberately wanted to go a different way. That was achieved by the use of the dialogue picture. It substantially increased interest to communicate among those at HUK Coburg and facilitated how they could see the project. We will make use of dialogue pictures in the future when introducing different measures in order to preserve the recognition effect of the project.”

Dipl. Ing. Andreas Storp, Lufthansa Technik AG,
Project Manager, Business Unit 
Landing Gear, HAM WL2/L

“The market for landing gear maintenance is subject to strong growth. In order to play a prominent role in the global market we must make our production lean and fit. Our Lean Project iDeliever was created for this very reason. The dialogue picture helps me in different ways to accomplish the implementation and conversion of this system. On the one hand, I can present to all involved staff a single vision of how the journey forward should be realized. On the other hand it motivates the workers to think about their current working environment and to be proactive in the reorganization process.”

Carsten Stuck, Managing Director AL-KO Therm

“Working with visions and strategies requires common pictures. We want to reach the point that the entire organization is working on the same goals. With the dialogue picture we can guarantee the fact that all staff and all managers have the same concepts and are in synch. Our corporate mission statement is perfectly represented and serves as an excellent basis for productive discussions.”

Thomas Grosse, Project Engineer, Lufthansa Technik AG Aircraft Engineering

„Lufthansa Technik employs lean principles to achieve their strategic goals. The dialogue picture provides communication of the upcoming changes and dialogue with employees. In the dialogue picture, the current market environment is shown which contains the strategic goals as well as the elements of the LHT Lean Program.“

Ina Hinze, Project Manager, MMS Processes and Quality, Lufthansa Technik AG, Aircraft Engineering

"In regular continuous training we make all employees aware of the effects of the „Dirty Dozen“ human factors. In the context of the current training the employees should recognize the influences and compare them with their own experiences. The dialogue picture is an alternative learning method helping to teach us about the topic in an interesting way. The employees recognize these situations in their daily work and so feel involved."

Jakob Hefele, Partner, Key Account Manager, Ingenics AG

Jakob Hefele has been with Ingenics for over 20 years and has, as an advisor and consultant, seen through a broad range of successful projects in many different branches of large concerns as well as for medium-sized enterprises. “For the past five years we have regularly used dialogue pictures in the context of change projects with a number of Ingenics  clients. The Ingenics dialogue picture serves as a regular communication tool with our advisers. With the help of the dialogue picture we are in the position to describe to our colleagues the Ingenics strategy in detail and thus to make each point of the Ingenics strategy a long-lasting image. It aids us in achieving the objective of substantially providing and contributing to the successful future organization of our customers with practical-based consulting and planning services.”

Dr. Jochen Schnack, Head of the Department of Pedagogical Development
National Institute for Teacher Training and School Development 
(Landesinstitut für Lehrerbildung und Schulentwicklung Hamburg)

“Dialogue pictures are used in both teacher training and continuing education to generate discussion among Hamburg educators on the topic of competence-focused teaching. Our experiences have been positive: In most cases a fruitful and productive exchange of ideas is achieved quite quickly regarding the essential characteristics of competence-focused teaching and how to implement in their own schools. Unlike a text-based approach the dialogue picture method enables others to converse on difficult topics.”

Matthias Metzger, HR Manager R&D/Tire Supply
 Continental AG

"We successfully use the Continental Dialogue Picture in induction meetings for new employees, which take place 10 times annually (approximately 70 participants in each case). The dialogue picture offers a creative and unique possibility of presenting difficult to grasp personnel topics simply and understandably. Also in the international arena the dialogue picture performs well. Colleagues from Costa Rica have likewise already used the method and had good experience with it."

Jürgen Bartsch, Head of Private Customer Banking
 Volksbank im Harz

“The Dialogue Picture was introduced at staff meetings to employees in groups of 10 to 14. All active staff were integrated into the dialogue and supervisory groups. The employees looked at the pictures and said what stood out to them. In this way a dialogue ensued in which we could show the employees what we want to say. Since we had developed a handbook to the dialogue picture, we could ensure that the partial images in the different groups were accompanied by the same statements. At the conclusion of the meeting each employee received the dialogue picture in puzzle form. Today we use the dialogue picture with representatives, members, and at customer meetings as a basis for discussion for the introduction of Volksbank im Harz as a cooperative bank in 2015.”


Gernot Waha, Head of Communications & Public Relations, Airplane Maintenance, Lufthansa Technik AG

"The creation of our dialogue picture, which began with the goal of explaining the method of “LOS!”, showed us just how complex our working environment truly is – and how well everything fits into the big picture if one just makes an effort. Once the initial shyness of the participants is overcome, the change in perspective soon leads to fruitful and productive discussions."